So, I’ve compressed and compressed the images, even changed them to webp because they’re lighter than pngs. Still, the lottie plugin on AE isn’t letting me download the json file, even when it doesn’t specify the reason (like the size).
I’ve tried zipping the pngs and webps and uploading on the lottie platform, but it still won’t upload, and they don’t give a reason why (because it’s not too heavy anymore, I’vre checked it so many times)
And funnily enough I managed to upload a mov file, but the alpha channel was completely ignored. At this point, I don’t know what to do anymore.
Hi @Cecilia
To assist you further, could you please share your AEP file and the asset file with us at support@lottiefiles.com? If you’ve encountered any specific error messages during the export process (even if they’re vague), please include a screenshot or description of those.
This will help us investigate the issue further.