I have been previewing several animations on the lottie files mobile app. When I preview on iOS non of them work. The preview simply displays a blank white view with no frames, see below:
When I preview on Android it plays just fine.
Here is the link to the animation: https://app.lottiefiles.com/share/f3793164-4c95-4386-aaaf-d99a860bf97d
Is this a problem with the lottie preview or my animation? Any help would be appreciated as I’m preparing these assets for eng handoff on a tight timeline.
Did you check the compatibility list for IOS features that are supported? You might have some animation features not supported for IOS being used in the animation.
Same here!
it only does this when I’m using png images, and I can see your animation contains it as well
been trying to contact support in all platforms but didn’t get an answer why this happens
Have you tried using the BodyMovin plugin and making sure they’re embedded in the JSON?
Hi @irbypace
yes, I almost always check the “include in json”
also tried both options
just got off from a call with Lottie’s support and they said it’s a known bug and they work on it right now
a quick workaround that’s even easier than uploading the animation through the browser and QR code is to just send the .json file to your iPhone through AirDrop, it’ll suggest you to
open the file through the LottieFiles app
The preview will show the animation, which worked for me
Great to know! Glad to know they’re working on it 
So does this mean this only affects the lottie app preview and will still be usable for a prod iOS build?
If I got you right, then yes
the support agent told me that when you QR code from web to iphone, it sends a compressed dotLottie file and not a json, that’s where the bug is
for testing your file for various devices they recommended also using the Lottie desktop player app
it has options for viewing all kinds of OS working devices
Ok, thanks for clarifying. Very helpful.
I think this post might be the lifesaver. I’ve been dealing with this problem for almost three days now (can confirm that it’s still bugged). Going to update this later if the engineering team approves it.
Can also confirm bug is still present and can have significant effect on the whole web page on ios. Effectively website doesn’t work until I ensure the script* doesn’t run on mobile:
Hello!
I am having the same problem. I exported a Json file with LottieFiels and Bodymovin to test, neither of them works well in iSO.
Has someone got any solution? Please share it.
