Lottie file works in Lottie editors but fails in WordPress plugin on my site

[Jason2]

Hello,

I used the SVG auto-animate as a test and it made this: https://app.lottiefiles.com/share/3a38991a-238f-4558-b5a6-aee1112f0a7f

On the Lottie site it seems to be working, but…

When I add the asset link https://lottie.host/e43841ea-dd7a-4310-a46e-ca35fa23c77d/Bud6NYnI2z.lottie into the Embed Lottie Player - Block WordPress plugin, I get a yellow warning symbol and it fails to load.

I tried a standard/premade Lottie asset URL and that worked, so it seems to be my animation.

I’ve never used Lottie so I’m lost as to what’s wrong or what to change.

Any help would be appreciated.

Thank you!
Jason

[haleeza]

Hi Jason,

The issue is player compatibility. Your animation works on the ThorVG/.lottie player but not on lottie-web, which is what the WordPress plugin uses.

Instead, try embedding the dotlottie player code directly in WordPress. I tested it and it works.

Hope that helps!