It was right after I signed up and I started an animation in the very first workspace, it was named untitled and I was unable to change the name. I was trying to figure out how to save it so I asked ChapGPT which said it doesn’t have the typical “save” scenario, that it periodically saves as you work. Well, it’s not on my dashboard and it’s just GONE. I was finished, I had uploaded assets and everything and worked for several hours it was so good. Please help!!!
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Hi Renee,
I’m so sorry to hear about this. I can imagine how frustrating it must be to lose hours of work, especially after putting so much effort into it.
To help us investigate what happened, could you please share the email address associated with your LottieFiles account? You can reply here with it, or if you prefer, you can open a support ticket.
You may also reach out to us directly at support@lottiefiles.com, and our team will be happy to look into this as soon as possible.
We’ll do our best to help you recover the animation 