# Unsubscribing from marketing emails

**URL:** <https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136>\
**Category:** Site Feedback\
**Created:** [July 14, 2022, 4:36pm UTC](https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136 "2022-07-14T16:36:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jason](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/jason/32/752_2.png) [@jason](https://forum.lottiefiles.com/u/jason)\
**Post date:** [July 14, 2022, 4:36pm UTC](https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136/1 "2022-07-14T16:36:56Z")

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Hi there

I’m attempting to unsubscribe from marketing emails. I tried clicking on the ‘unsubscribe’ link in the email I received, but this leads to a page with a ‘wait’ animation. I don’t get a message saying it’s successful. I’m probably missing it, but I also can’t find an option to unsubscribe on my account page. I’m using Chrome.

cheers

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**Author:** ![edvardsson.jonas](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/edvardsson.jonas/32/224_2.png) [@edvardsson.jonas](https://forum.lottiefiles.com/u/edvardsson.jonas)\
**Post date:** [September 23, 2022, 7:11am UTC](https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136/2 "2022-09-23T07:11:29Z")

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Also had the issue, but think it’s related to me running PiHole on my network to block tracking and ads. Visited the page on a mobile connection, and that seemed to work. However, seems silly that trackers unable to load break a simple unsubscribe feature.