# Unable to access Workspace/Infinite Loading
**URL:** https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426
**Category:** LottieFiles Website
**Created:** [June 7, 2023, 2:33am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426 "2023-06-07T02:33:19Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@snplab.uxui](https://forum.lottiefiles.com/u/snplab.uxui)
#### Post date: [June 7, 2023, 2:33am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/1 "2023-06-07T02:33:19Z")
Hi, I’m Korean so I’m not fluent in English, so please understand me.
When I try to access most of the sessions, including the dashboard/public animation exrta… it takes infinite loading and there is nothing to use in lottiefiles…
It has been more than 1 week since these symptoms appeared.
I inquired lottie files customer center, but there is no problem, but I do not know why it is not available.
I also deleted cookies and cache, tried accessing from another computer, tried it on my personal phone and ipad, and also tried accessing in incognito mode.
But it’s not working.
How can I solve this problem… please help me thank you.
---
### Author:  [@irbypace](https://forum.lottiefiles.com/u/irbypace)
#### Post date: [June 7, 2023, 12:56pm UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/2 "2023-06-07T12:56:09Z")
@snplab.uxui @nick do you think this has to do with the session resets?
---
### Author:  [@snplab.uxui](https://forum.lottiefiles.com/u/snplab.uxui)
#### Post date: [June 8, 2023, 12:46am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/3 "2023-06-08T00:46:17Z")
@irbypace I really don’t know,
All I did was get a partial refund, but I couldn’t use anything.
---
### Author:  [@nick](https://forum.lottiefiles.com/u/nick)
#### Post date: [June 8, 2023, 2:18am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/4 "2023-06-08T02:18:04Z")
@irbypace not really. This seems to be like an issue with the account. They have raised a ticket with us and am trying to get it solved for them.
---
### Author:  [@hugo.gallegos](https://forum.lottiefiles.com/u/hugo.gallegos)
#### Post date: [June 23, 2023, 5:41pm UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/5 "2023-06-23T17:41:13Z")
Hi, I have the same problem, were you able to solve it?
---
### Author:  [@nick](https://forum.lottiefiles.com/u/nick)
#### Post date: [June 26, 2023, 5:18am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/6 "2023-06-26T05:18:00Z")
@hugo.gallegos can you raise a ticket with support over here [https://help.lottiefiles.com/hc/en-us/requests/new](https://help.lottiefiles.com/hc/en-us/requests/new)
---
### Author:  [@nick](https://forum.lottiefiles.com/u/nick)
#### Post date: [August 4, 2023, 4:57am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426/7 "2023-08-04T04:57:24Z")