# Plugin not responding (exclamation point image)

**URL:** <https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125>\
**Category:** Lottie Plugins\
**Created:** [June 19, 2021, 3:56pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125 "2021-06-19T15:56:52Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![mehrun.gh](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/mehrun.gh/32/789_2.png) [@mehrun.gh](https://forum.lottiefiles.com/u/mehrun.gh)\
**Post date:** [June 19, 2021, 3:56pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/1 "2021-06-19T15:56:52Z")

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Hey. I have the same problem. how can i fix this?

 ![Screenshot 2021-06-19 202604](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/1X/fb100c802af2bb2c5dcbcf393eb55933c75fbcd0.png)

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**Author:** ![ar1](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/ar1/32/792_2.png) [@ar1](https://forum.lottiefiles.com/u/ar1)\
**Post date:** [June 21, 2021, 11:48pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/2 "2021-06-21T23:48:12Z")

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I also have this problem! I really can’t figure it out.  
I’ve tried installing older versions of After Effects and that doesn’t work either.  
Tried uninstalling and re-installing, re-starting, clearing cache, nothing works ☹

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**Author:** ![marina.olemos](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/marina.olemos/32/786_2.png) [@marina.olemos](https://forum.lottiefiles.com/u/marina.olemos)\
**Post date:** [June 25, 2021, 9:42pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/3 "2021-06-25T21:42:59Z")

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Hi!  
In After Effects, go to Preferences \> Scripting & Expressions. Under Application Scripting, select Allow Scripts to Write Files and Access Network.

It worked for me.

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**Author:** ![mehrun.gh](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/mehrun.gh/32/789_2.png) [@mehrun.gh](https://forum.lottiefiles.com/u/mehrun.gh)\
**Post date:** [June 26, 2021, 8:54am UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/4 "2021-06-26T08:54:35Z")

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Thank you Marina. that actually worked for me too. thanks a lot.

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**Author:** ![dannell](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/dannell/32/820_2.png) [@dannell](https://forum.lottiefiles.com/u/dannell)\
**Post date:** [July 3, 2021, 5:56pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/5 "2021-07-03T17:56:43Z")

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I downgraded to AE 17.0 2020 and checked my preferences (listed above) and it works. Hopefully they update the extension soon.

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**Author:** ![joana](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/joana/32/860_2.png) [@joana](https://forum.lottiefiles.com/u/joana)\
**Post date:** [July 22, 2021, 10:56pm UTC](https://forum.lottiefiles.com/t/plugin-not-responding-exclamation-point-image/1125/6 "2021-07-22T22:56:46Z")

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It worked! Thank you Marina 👏