# Microsoft Store windows App error **URL:** \ **Category:** Lottie Plugins\ **Created:** [March 1, 2023, 2:47pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990 "2023-03-01T14:47:58Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 1, 2023, 2:47pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/1 "2023-03-01T14:47:58Z")
Hi, I have a problem after installing LottieFiles software from Microsoft store for windows 10. When i open an application. this error appears and does not run it. (screenshot attached) ![Lottie](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/2X/0/031545d89adde7a7c5745bb683abc3dc5d1c1ce6.png) ---
**Author:** ![irbypace](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/irbypace/32/3165_2.png) [@irbypace](https://forum.lottiefiles.com/u/irbypace)\ **Post date:** [March 1, 2023, 6:01pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/2 "2023-03-01T18:01:33Z")
You’re installing for AE? Did you go to the AE settings and enable this checkbox? ![Screenshot 2023-03-01 at 11.59.37 AM](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/2X/e/e1545a32937117b31b22791960a059fc79cd1ee9.png) ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 7:09am UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/3 "2023-03-02T07:09:49Z")
After following your instruction, my problem still not resolved. ![image](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/2X/7/7fb1ba2292e6b633154c80f3f786ba32c420107f.png) ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 7:10am UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/4 "2023-03-02T07:10:43Z")
![image](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/2X/8/89cac5655de4b106951b3409e1757a79b61f6c26.png) ---
**Author:** ![irbypace](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/irbypace/32/3165_2.png) [@irbypace](https://forum.lottiefiles.com/u/irbypace)\ **Post date:** [March 2, 2023, 4:31pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/5 "2023-03-02T16:31:58Z")
What version of AE and what is the language setting? ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 4:47pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/6 "2023-03-02T16:47:38Z")
I am currently using AE version 23.2.1.3 with the “English International” language setting. However, I think that Lottie editor may not necessarily rely on After Effects to run. When I first installed the Lottie editor from the Microsoft Windows Store, I was prompted to login. After clicking on the login button, a pop-up appeared on Microsoft Edge for me to sign in. However, I am still receiving an error message every time I open the Lottie editor, despite having signed in. ![image](https://canada1.discourse-cdn.com/flex030/uploads/lottiefiles/original/2X/b/b34cd1829fbc388875c186aaf8e859d7c678deaa.jpeg) ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 5:09pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/7 "2023-03-02T17:09:10Z")
Just to clarify, I am not a professional graphic designer. I am a student who is interested in learning Lottie Animation Creation and After Effects. Please feel free to answer my questions at your own pace, without any urgency. Thank you! ---
**Author:** ![irbypace](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/irbypace/32/3165_2.png) [@irbypace](https://forum.lottiefiles.com/u/irbypace)\ **Post date:** [March 2, 2023, 5:11pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/8 "2023-03-02T17:11:05Z")
Ohhh this makes way more sense about what you’re doing. Yeah I think that your best approach is to install AE and the Lottie Export plugin for that. I don’t use that editor myself and working with an AE file will give you a more robust experience. ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 5:17pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/9 "2023-03-02T17:17:08Z")
OK. Know i will install the After Effect plugin. Thank you very much for your help. (Know you can close this ticket) ---
**Author:** ![irbypace](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.lottiefiles.com/irbypace/32/3165_2.png) [@irbypace](https://forum.lottiefiles.com/u/irbypace)\ **Post date:** [March 2, 2023, 5:23pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/10 "2023-03-02T17:23:48Z")
Oh I can’t close anything, just an open forum 🙂 ---
**Author:** ![uh157296](https://avatars.discourse-cdn.com/v4/letter/u/e56c9b/32.png) [@uh157296](https://forum.lottiefiles.com/u/uh157296)\ **Post date:** [March 2, 2023, 5:25pm UTC](https://forum.lottiefiles.com/t/microsoft-store-windows-app-error/3990/11 "2023-03-02T17:25:59Z")
Absolutely! Wishing you all the best.