# Site Feedback **URL:** https://forum.lottiefiles.com/c/site-feedback/2.md [Latest](https://forum.lottiefiles.com/latest.md) · [Categories](https://forum.lottiefiles.com/categories.md) --- ## [About the Site Feedback category](https://forum.lottiefiles.com/t/about-the-site-feedback-category/1)
**Author:** [@system](https://forum.lottiefiles.com/u/system)\ **Replies:** 0\ **Last updated:** [April 22, 2020, 5:09am UTC](https://forum.lottiefiles.com/t/about-the-site-feedback-category/1 "2020-04-22T05:09:42Z")
--- ## [Did any of you get an email from hello@lottiefiles.com?](https://forum.lottiefiles.com/t/did-any-of-you-get-an-email-from-hello-lottiefiles-com/8184)
**Author:** [@Gaston\_Solis](https://forum.lottiefiles.com/u/Gaston_Solis)\ **Replies:** 2\ **Last updated:** [February 1, 2026, 5:43am UTC](https://forum.lottiefiles.com/t/did-any-of-you-get-an-email-from-hello-lottiefiles-com/8184 "2026-02-01T05:43:58Z")
I got one today from that address saying they had a job for me. Obviously, it’s a total scam, pretty poorly executed and sloppy, too. The scary part is that it’s coming from an official LottieFiles domain, which makes it… --- ## [What is going on?](https://forum.lottiefiles.com/t/what-is-going-on/6054)
**Author:** [@vd.oldfriend](https://forum.lottiefiles.com/u/vd.oldfriend)\ **Replies:** 10\ **Last updated:** [February 3, 2025, 9:58am UTC](https://forum.lottiefiles.com/t/what-is-going-on/6054 "2025-02-03T09:58:24Z")
Looks like a joke or someone hacked my account I don’t have 316 files :)))))))))))))) What should I do? --- ## [Why my post has been temporary hidden?](https://forum.lottiefiles.com/t/why-my-post-has-been-temporary-hidden/6033)
**Author:** [@dom](https://forum.lottiefiles.com/u/dom)\ **Replies:** 1\ **Last updated:** [August 1, 2024, 2:43am UTC](https://forum.lottiefiles.com/t/why-my-post-has-been-temporary-hidden/6033 "2024-08-01T02:43:03Z")
Hello there, Recently I posted a query on this website- https://forum.lottiefiles.com/t/akismet-has-temporarily-hidden-your-post/5973 After few minutes, I got a notification that left me disappointed as it shows my … --- ## [Can't visite website](https://forum.lottiefiles.com/t/cant-visite-website/5467)
**Author:** [@Weico](https://forum.lottiefiles.com/u/Weico)\ **Replies:** 1\ **Last updated:** [March 12, 2024, 3:56am UTC](https://forum.lottiefiles.com/t/cant-visite-website/5467 "2024-03-12T03:56:27Z")
When I use the latest version of Chrome, and it’s the default browser configuration, I go to create a new account, and then get blocked from entering the site correctly because of cookies and browser security configurati… --- ## [The paid upgrade of my account does not work](https://forum.lottiefiles.com/t/the-paid-upgrade-of-my-account-does-not-work/3432)
**Author:** [@bal.stephane](https://forum.lottiefiles.com/u/bal.stephane)\ **Replies:** 11\ **Last updated:** [March 11, 2024, 3:34pm UTC](https://forum.lottiefiles.com/t/the-paid-upgrade-of-my-account-does-not-work/3432 "2024-03-11T15:34:05Z")
I paid for an individual plan. I recieved a confirmation by email, but I see no change. I can’t acces to all the features I paid for. The chatbot doesn’t understand the help I’m asking for and my email to support Lottie … --- ## [New User Segmentation is broken. Site becomes unusable](https://forum.lottiefiles.com/t/new-user-segmentation-is-broken-site-becomes-unusable/4311)
**Author:** [@yewonjohnkim](https://forum.lottiefiles.com/u/yewonjohnkim)\ **Replies:** 2\ **Last updated:** [June 7, 2023, 2:39am UTC](https://forum.lottiefiles.com/t/new-user-segmentation-is-broken-site-becomes-unusable/4311 "2023-06-07T02:39:43Z")
I just signed up using Google auth, and when logged in I am faced with the User segmentation popup asking me if I am a Designer, developer… etc. When I click on developer, it does nothing. I can see that there is an unca… --- ## [Is the editor broken?](https://forum.lottiefiles.com/t/is-the-editor-broken/3721)
**Author:** [@tom.frank1](https://forum.lottiefiles.com/u/tom.frank1)\ **Replies:** 2\ **Last updated:** [December 16, 2022, 8:53pm UTC](https://forum.lottiefiles.com/t/is-the-editor-broken/3721 "2022-12-16T20:53:36Z")
Hey guys. Is the editor working for anyone? It seems to be down for us and is throwing errors for both our own animations and animations from the official website. Example: Lottie Editor - Easily edit and customize Lott… --- ## [Could you please add Github here?](https://forum.lottiefiles.com/t/could-you-please-add-github-here/3521)
**Author:** [@mydiffstuff](https://forum.lottiefiles.com/u/mydiffstuff)\ **Replies:** 0\ **Last updated:** [October 16, 2022, 8:53am UTC](https://forum.lottiefiles.com/t/could-you-please-add-github-here/3521 "2022-10-16T08:53:58Z")
In my office I can use Github only, so I can’t log in lottiefiles :frowning: Thanks in advance. --- ## [Unsubscribing from marketing emails](https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136)
**Author:** [@jason](https://forum.lottiefiles.com/u/jason)\ **Replies:** 1\ **Last updated:** [September 23, 2022, 7:11am UTC](https://forum.lottiefiles.com/t/unsubscribing-from-marketing-emails/3136 "2022-09-23T07:11:29Z")
Hi there I’m attempting to unsubscribe from marketing emails. I tried clicking on the ‘unsubscribe’ link in the email I received, but this leads to a page with a ‘wait’ animation. I don’t get a message saying it’s succe… --- ## [Slowing Down Animations in Editor](https://forum.lottiefiles.com/t/slowing-down-animations-in-editor/2998)
**Author:** [@kimberly.mcguire](https://forum.lottiefiles.com/u/kimberly.mcguire)\ **Replies:** 3\ **Last updated:** [June 23, 2022, 5:45pm UTC](https://forum.lottiefiles.com/t/slowing-down-animations-in-editor/2998 "2022-06-23T17:45:26Z")
Lottie advertises that you can slow down animations in their built-in editor; “There’s just one problem: perhaps the colors are wrong, it’s playing too fast or its dimensions are too small.” I wanted to slow down one of… --- ## [Lottie editor down](https://forum.lottiefiles.com/t/lottie-editor-down/2779)
**Author:** [@derrickm](https://forum.lottiefiles.com/u/derrickm)\ **Replies:** 1\ **Last updated:** [May 11, 2022, 7:10am UTC](https://forum.lottiefiles.com/t/lottie-editor-down/2779 "2022-05-11T07:10:09Z")
Lottie editor is down. Any idea when it will be back up? Our edits not showing on our site. I have screenshots for 100% proof. --- ## [Can't find my pack in the marketplace](https://forum.lottiefiles.com/t/cant-find-my-pack-in-the-marketplace/590)
**Author:** [@matthewwidodooo](https://forum.lottiefiles.com/u/matthewwidodooo)\ **Replies:** 2\ **Last updated:** [February 21, 2021, 4:58pm UTC](https://forum.lottiefiles.com/t/cant-find-my-pack-in-the-marketplace/590 "2021-02-21T16:58:34Z")
Hi, i found that i can not find my approved pack when i tried to search it in marketplace, anyone with the same problem here?, link: https://lottiefiles.com/marketplace/3d-shape-loop --- ## [How long does it take for Marketplace to appear after signing agreement to become seller?](https://forum.lottiefiles.com/t/how-long-does-it-take-for-marketplace-to-appear-after-signing-agreement-to-become-seller/437)
**Author:** [@mattylian](https://forum.lottiefiles.com/u/mattylian)\ **Replies:** 1\ **Last updated:** [January 4, 2021, 5:27am UTC](https://forum.lottiefiles.com/t/how-long-does-it-take-for-marketplace-to-appear-after-signing-agreement-to-become-seller/437 "2021-01-04T05:27:05Z")
Hi there, recently I signed the Lottie Marketplace Agreement a few days ago… how long would it take before the Marketplace button appears on my dashboard? Doesn’t really mention in the article. Thanks! --- ## [GIF conversion too slow](https://forum.lottiefiles.com/t/gif-conversion-too-slow/61)
**Author:** [@john.romeio](https://forum.lottiefiles.com/u/john.romeio)\ **Replies:** 1\ **Last updated:** [July 2, 2020, 10:06am UTC](https://forum.lottiefiles.com/t/gif-conversion-too-slow/61 "2020-07-02T10:06:55Z")
Hi The GIF conversion is taking too much time. How do you guys experience? --- ## [Can I change my @username on this forum?](https://forum.lottiefiles.com/t/can-i-change-my-username-on-this-forum/57)
**Author:** [@eu.gene](https://forum.lottiefiles.com/u/eu.gene)\ **Replies:** 0\ **Last updated:** [June 28, 2020, 6:27am UTC](https://forum.lottiefiles.com/t/can-i-change-my-username-on-this-forum/57 "2020-06-28T06:27:25Z")
First of all, I am very impressed with how this forum looks. Hopefully, hundreds of diverse topics and discussions will fill it soon. I have an account at LottiFiles and it has a username, that I use everywhere I can. …