# LottieFiles Website

**URL:** https://forum.lottiefiles.com/c/lottiefiles-web/12.md

[Latest](https://forum.lottiefiles.com/latest.md) · [Categories](https://forum.lottiefiles.com/categories.md)

---

## [About the LottieFiles Website category](https://forum.lottiefiles.com/t/about-the-lottiefiles-website-category/24)

<div class="topic-metadata">

**Author:** [@lottiefiles](https://forum.lottiefiles.com/u/lottiefiles)\
**Replies:** 0\
**Last updated:** [June 9, 2020, 9:56am UTC](https://forum.lottiefiles.com/t/about-the-lottiefiles-website-category/24 "2020-06-09T09:56:49Z")

</div>

All things to do with the LottieFiles platform: Marketplace, community made animations, plugins, community guidelines, blogs, converters, and tools by LottieFiles. This category will involve conversations that discuss t…

---

## [I can't download json but I paid for my plan](https://forum.lottiefiles.com/t/i-cant-download-json-but-i-paid-for-my-plan/7916)

<div class="topic-metadata">

**Author:** [@Fausto](https://forum.lottiefiles.com/u/Fausto)\
**Replies:** 6\
**Last updated:** [September 11, 2026, 7:22am UTC](https://forum.lottiefiles.com/t/i-cant-download-json-but-i-paid-for-my-plan/7916 "2026-09-11T07:22:19Z")

</div>

Hi I just paid for my individual plan but there is not way to download json,why? I see several errors in console An iframe which has both allow-scripts and allow-same-origin for its sandbox attribute can escape its sandb…

---

## [This dum site not work](https://forum.lottiefiles.com/t/this-dum-site-not-work/8240)

<div class="topic-metadata">

**Author:** [@Ivan1](https://forum.lottiefiles.com/u/Ivan1)\
**Replies:** 1\
**Last updated:** [March 9, 2026, 4:31am UTC](https://forum.lottiefiles.com/t/this-dum-site-not-work/8240 "2026-03-09T04:31:36Z")

</div>

any browser. any device, any connections, same problem. My Dashboard - DIND’T LOAD

---

## [Lottie Player vs Lottie Creator](https://forum.lottiefiles.com/t/lottie-player-vs-lottie-creator/8068)

<div class="topic-metadata">

**Author:** [@Rich](https://forum.lottiefiles.com/u/Rich)\
**Replies:** 2\
**Last updated:** [December 1, 2025, 7:58pm UTC](https://forum.lottiefiles.com/t/lottie-player-vs-lottie-creator/8068 "2025-12-01T19:58:08Z")

</div>

Why is the lottie player capable of playing back a file but creator has so much limitation? I don’t love that I can preview a file I uploaded then the creator doesn’t play the file.

---

## [Blank Frame on export](https://forum.lottiefiles.com/t/blank-frame-on-export/8066)

<div class="topic-metadata">

**Author:** [@Rich](https://forum.lottiefiles.com/u/Rich)\
**Replies:** 1\
**Last updated:** [November 26, 2025, 6:48pm UTC](https://forum.lottiefiles.com/t/blank-frame-on-export/8066 "2025-11-26T18:48:15Z")

</div>

I created a something in lottie creator and it looks fine. And in the state machine it looks fine, but when I exported from the state machine there’s one blank frame on the loop. Is this a bug? https://app.lottiefiles.c…

---

## [Cannot download files from sharing link](https://forum.lottiefiles.com/t/cannot-download-files-from-sharing-link/7402)

<div class="topic-metadata">

**Author:** [@Jennifer\_Huang](https://forum.lottiefiles.com/u/Jennifer_Huang)\
**Replies:** 3\
**Last updated:** [May 21, 2025, 2:48am UTC](https://forum.lottiefiles.com/t/cannot-download-files-from-sharing-link/7402 "2025-05-21T02:48:45Z")

</div>

Our designers have Teams licenses for LottieFiles. When they share their LottieFiles animation by enabling the share link and allowing download by anyone with the link, users external to our organization cannot get to fi…

---

## [Loop from certain point once animation played](https://forum.lottiefiles.com/t/loop-from-certain-point-once-animation-played/7145)

<div class="topic-metadata">

**Author:** [@GOAT](https://forum.lottiefiles.com/u/GOAT)\
**Replies:** 1\
**Last updated:** [March 25, 2025, 3:43pm UTC](https://forum.lottiefiles.com/t/loop-from-certain-point-once-animation-played/7145 "2025-03-25T15:43:05Z")

</div>

Hi, I’m using Wordpress, Divi and Divi Next plugin to display a lottie animation: https://dev.hepplewhites.co.uk/ I would like the animation to play once then loop only from a certain point (50 seconds in). I’ve tried a…

---

## [Creating an Engaging Website: Key Elements for Success](https://forum.lottiefiles.com/t/creating-an-engaging-website-key-elements-for-success/6978)

<div class="topic-metadata">

**Author:** [@Tayaji](https://forum.lottiefiles.com/u/Tayaji)\
**Replies:** 0\
**Last updated:** [February 8, 2025, 12:16pm UTC](https://forum.lottiefiles.com/t/creating-an-engaging-website-key-elements-for-success/6978 "2025-02-08T12:16:02Z")

</div>

Hello, A well-designed website is essential for attracting and retaining visitors. Start by ensuring your website has a clean, intuitive layout. Navigation should be straightforward, allowing users to find information e…

---

## [Cannot use Copilot Motion](https://forum.lottiefiles.com/t/cannot-use-copilot-motion/6951)

<div class="topic-metadata">

**Author:** [@Patoro\_Ohara](https://forum.lottiefiles.com/u/Patoro_Ohara)\
**Replies:** 1\
**Last updated:** [February 5, 2025, 7:32pm UTC](https://forum.lottiefiles.com/t/cannot-use-copilot-motion/6951 "2025-02-05T19:32:24Z")

</div>

The system keeps asking me to try again but it never succeeds to generate an animation. Does anyone suffer the same issue with me?

---

## [Not able to use lottie animations](https://forum.lottiefiles.com/t/not-able-to-use-lottie-animations/4847)

<div class="topic-metadata">

**Author:** [@Praveen1](https://forum.lottiefiles.com/u/Praveen1)\
**Replies:** 4\
**Last updated:** [January 28, 2025, 1:46pm UTC](https://forum.lottiefiles.com/t/not-able-to-use-lottie-animations/4847 "2025-01-28T13:46:11Z")

</div>

Hi, I am not able to use direct public link of lottie in my projects as earlier. Will share some example of both the links below. Link which are working fine: https://assets7.lottiefiles.com/packages/lf20\_7fCbvNSmFD.…

---

## [Lottie not uploading to workspace](https://forum.lottiefiles.com/t/lottie-not-uploading-to-workspace/6607)

<div class="topic-metadata">

**Author:** [@Cecilia](https://forum.lottiefiles.com/u/Cecilia)\
**Replies:** 1\
**Last updated:** [December 4, 2024, 7:55am UTC](https://forum.lottiefiles.com/t/lottie-not-uploading-to-workspace/6607 "2024-12-04T07:55:28Z")

</div>

So, I’ve compressed and compressed the images, even changed them to webp because they’re lighter than pngs. Still, the lottie plugin on AE isn’t letting me download the json file, even when it doesn’t specify the reason …

---

## [Issues publishing lottie file](https://forum.lottiefiles.com/t/issues-publishing-lottie-file/4130)

<div class="topic-metadata">

**Author:** [@zander0320](https://forum.lottiefiles.com/u/zander0320)\
**Replies:** 1\
**Last updated:** [November 29, 2024, 6:41am UTC](https://forum.lottiefiles.com/t/issues-publishing-lottie-file/4130 "2024-11-29T06:41:24Z")

</div>

Hello, I am trying to embed a lottie animation onto my Editor X site, and I gather I need to publish it in order to do that. Every time I try and go to publish though, it just keep infinitely loading. I have left it ther…

---

## [Lottiefiles hosted files](https://forum.lottiefiles.com/t/lottiefiles-hosted-files/6466)

<div class="topic-metadata">

**Author:** [@Alexander2](https://forum.lottiefiles.com/u/Alexander2)\
**Replies:** 1\
**Last updated:** [November 27, 2024, 8:38am UTC](https://forum.lottiefiles.com/t/lottiefiles-hosted-files/6466 "2024-11-27T08:38:13Z")

</div>

Hi, we’re using Lottiefiles to host multiple animations in a single page. Our viewership can be very high, 2 million+ views on a single article, is this something that Lottiefiles can handle if we continue to host our fi…

---

## [Cannot create a new project](https://forum.lottiefiles.com/t/cannot-create-a-new-project/5877)

<div class="topic-metadata">

**Author:** [@Wen](https://forum.lottiefiles.com/u/Wen)\
**Replies:** 3\
**Last updated:** [November 26, 2024, 1:46am UTC](https://forum.lottiefiles.com/t/cannot-create-a-new-project/5877 "2024-11-26T01:46:47Z")

</div>

How do I create a new project if the functionality for doing so doesn’t even exist? There is no plus sign to create a new project or a collection.

---

## [Pie charts that are editable!](https://forum.lottiefiles.com/t/pie-charts-that-are-editable/5346)

<div class="topic-metadata">

**Author:** [@Rebecca](https://forum.lottiefiles.com/u/Rebecca)\
**Replies:** 1\
**Last updated:** [August 20, 2024, 5:56am UTC](https://forum.lottiefiles.com/t/pie-charts-that-are-editable/5346 "2024-08-20T05:56:58Z")

</div>

Hi there, I’m new to this! I really want to be able to take one of the cool pie chart designs and edit it for my own purposes - so changing the proportions of the pie and the colours. I haven’t found one yet where I can …

---

## [dotLottie Interactivity doesn't work](https://forum.lottiefiles.com/t/dotlottie-interactivity-doesnt-work/5988)

<div class="topic-metadata">

**Author:** [@Zocial\_AS](https://forum.lottiefiles.com/u/Zocial_AS)\
**Replies:** 1\
**Last updated:** [August 14, 2024, 6:44am UTC](https://forum.lottiefiles.com/t/dotlottie-interactivity-doesnt-work/5988 "2024-08-14T06:44:01Z")

</div>

Hey guys, I’m trying to add dotLottie with hover on my WP site but it doesn’t work. While standard Lottie does work, dotLottie is still. Any ideas what I’m doing wrong? Working Lottie: \<script src="https://unpkg.com/@…

---

## [Uploaded Animation from WebM - "Data Retrieve Failed"](https://forum.lottiefiles.com/t/uploaded-animation-from-webm-data-retrieve-failed/5450)

<div class="topic-metadata">

**Author:** [@Michael5](https://forum.lottiefiles.com/u/Michael5)\
**Replies:** 6\
**Last updated:** [July 20, 2024, 9:55am UTC](https://forum.lottiefiles.com/t/uploaded-animation-from-webm-data-retrieve-failed/5450 "2024-07-20T09:55:19Z")

</div>

Hi I’m trying to create a Lottie animation through my dashboard by uploading a WebM video file. It takes a few minutes giving me the message of “working on converting the file” and then fails with the “Data Retrieve Fail…

---

## [I have many drafts but no animations?](https://forum.lottiefiles.com/t/i-have-many-drafts-but-no-animations/5758)

<div class="topic-metadata">

**Author:** [@Laurence](https://forum.lottiefiles.com/u/Laurence)\
**Replies:** 2\
**Last updated:** [May 28, 2024, 2:45pm UTC](https://forum.lottiefiles.com/t/i-have-many-drafts-but-no-animations/5758 "2024-05-28T14:45:39Z")

</div>

In Lottie Creator, the EXPORT button promises that I’ll be able to download as lottie json. Instead, I see my file(s) saved as a “draft,” and drafts do not download as lottie json. They need to be “real” animations. S…

---

## [Download with transparent background](https://forum.lottiefiles.com/t/download-with-transparent-background/4410)

<div class="topic-metadata">

**Author:** [@oliverwilliams345](https://forum.lottiefiles.com/u/oliverwilliams345)\
**Replies:** 1\
**Last updated:** [May 21, 2024, 10:23am UTC](https://forum.lottiefiles.com/t/download-with-transparent-background/4410 "2024-05-21T10:23:11Z")

</div>

I would like to download some animations either as videos or as animated AVIF (which the website sadly doesn’t support yet). I noticed that when downloading as a gif you can choose for the background to be transparent. …

---

## [Lottie-player console error: main 'lit-element' module entrypoint is deprecated](https://forum.lottiefiles.com/t/lottie-player-console-error-main-lit-element-module-entrypoint-is-deprecated/5576)

<div class="topic-metadata">

**Author:** [@Eric3](https://forum.lottiefiles.com/u/Eric3)\
**Replies:** 3\
**Last updated:** [April 17, 2024, 6:29am UTC](https://forum.lottiefiles.com/t/lottie-player-console-error-main-lit-element-module-entrypoint-is-deprecated/5576 "2024-04-17T06:29:38Z")

</div>

Hello everybody, My lottie animation works but I get this console error: The main ‘lit-element’ module entrypoint is deprecated. Please update your imports to use the ‘lit’ package: ‘lit’ and ‘lit/decorators.ts’ or imp…

---

## [I want to delete my account, how can I do that?](https://forum.lottiefiles.com/t/i-want-to-delete-my-account-how-can-i-do-that/5529)

<div class="topic-metadata">

**Author:** [@daniel.maehlmann](https://forum.lottiefiles.com/u/daniel.maehlmann)\
**Replies:** 1\
**Last updated:** [March 29, 2024, 9:17am UTC](https://forum.lottiefiles.com/t/i-want-to-delete-my-account-how-can-i-do-that/5529 "2024-03-29T09:17:03Z")

</div>

I cannot find an option on the website to delete my account. I do not use the app. This forum post says it is temporarily unavailable, but it is almost 2 years old. How do I delete my account from the web app?

---

## [Asset URL (Lottie Animation URL):](https://forum.lottiefiles.com/t/asset-url-lottie-animation-url/3320)

<div class="topic-metadata">

**Author:** [@laminar.animation](https://forum.lottiefiles.com/u/laminar.animation)\
**Replies:** 5\
**Last updated:** [February 23, 2024, 6:03pm UTC](https://forum.lottiefiles.com/t/asset-url-lottie-animation-url/3320 "2024-02-23T18:03:14Z")

</div>

I had a little problem that I just faced and was curious to ask about it from the experts. When you open any animation and it shows the preview. On the right, there is a heading " Lottie Animation URL ", as you can see i…

---

## [Uploaded JSON file does not appear on Lottie site](https://forum.lottiefiles.com/t/uploaded-json-file-does-not-appear-on-lottie-site/5331)

<div class="topic-metadata">

**Author:** [@Romeo1](https://forum.lottiefiles.com/u/Romeo1)\
**Replies:** 1\
**Last updated:** [February 8, 2024, 3:37am UTC](https://forum.lottiefiles.com/t/uploaded-json-file-does-not-appear-on-lottie-site/5331 "2024-02-08T03:37:42Z")

</div>

When I upload a JSON file to the Lottie site, it does not appear. Attached is what I see after it had uploaded.

---

## [Please guys fix the editor! It really sucks!](https://forum.lottiefiles.com/t/please-guys-fix-the-editor-it-really-sucks/215)

<div class="topic-metadata">

**Author:** [@mchlprni](https://forum.lottiefiles.com/u/mchlprni)\
**Replies:** 7\
**Last updated:** [January 31, 2024, 12:26am UTC](https://forum.lottiefiles.com/t/please-guys-fix-the-editor-it-really-sucks/215 "2024-01-31T00:26:34Z")

</div>

Hello everyone, I am a big fan of LottieFiles. I use your animations as many times as I can with Webflow and in all my project designs. It has been quite difficult during the last period to use the LottieEditor at all. …

---

## [Hosted Lottiefiles not working in Safari](https://forum.lottiefiles.com/t/hosted-lottiefiles-not-working-in-safari/2438)

<div class="topic-metadata">

**Author:** [@anna](https://forum.lottiefiles.com/u/anna)\
**Replies:** 6\
**Last updated:** [December 3, 2023, 4:21am UTC](https://forum.lottiefiles.com/t/hosted-lottiefiles-not-working-in-safari/2438 "2023-12-03T04:21:22Z")

</div>

Lottiefiles hosted on lottiefiles.com working fine in Firefox and Chrome but breaks in Safari. It’s as if some layers get stuck in Safari. This happens when viewing the animation directly on the Lottiefiles website and a…

---

## [Lottie editor: changing color does not work](https://forum.lottiefiles.com/t/lottie-editor-changing-color-does-not-work/184)

<div class="topic-metadata">

**Author:** [@benjamin](https://forum.lottiefiles.com/u/benjamin)\
**Replies:** 16\
**Last updated:** [November 23, 2023, 12:39am UTC](https://forum.lottiefiles.com/t/lottie-editor-changing-color-does-not-work/184 "2023-11-23T00:39:28Z")

</div>

Hi, since a couple of week changing a color in a lottie file results only in the animation not being shown at all. Is the lottie file web editor broken ? Example: https://edit.lottiefiles.com/?src=https%3A%2F%2Fassets…

---

## [I can't see my animation imagery](https://forum.lottiefiles.com/t/i-cant-see-my-animation-imagery/4884)

<div class="topic-metadata">

**Author:** [@Bibiana\_Pedraza\_Barr](https://forum.lottiefiles.com/u/Bibiana_Pedraza_Barr)\
**Replies:** 1\
**Last updated:** [October 2, 2023, 7:37pm UTC](https://forum.lottiefiles.com/t/i-cant-see-my-animation-imagery/4884 "2023-10-02T19:37:00Z")

</div>

I need help with this! It is like all the things are moving but not showing. I already checked the include in json, original asset names, and copy original assets, but still not working :frowning: Help!

---

## [Timeout when publishing to public](https://forum.lottiefiles.com/t/timeout-when-publishing-to-public/4517)

<div class="topic-metadata">

**Author:** [@host.rerent](https://forum.lottiefiles.com/u/host.rerent)\
**Replies:** 6\
**Last updated:** [August 4, 2023, 4:54am UTC](https://forum.lottiefiles.com/t/timeout-when-publishing-to-public/4517 "2023-08-04T04:54:19Z")

</div>

Hi all. Newbie here trying to get my Lottiefile to publish so I can use it on my wix website. I added the name, description, tags, etc. but every time I try to publish to public it just spins. I’ve tried multiple times …

---

## [Unable to access Workspace/Infinite Loading](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426)

<div class="topic-metadata">

**Author:** [@snplab.uxui](https://forum.lottiefiles.com/u/snplab.uxui)\
**Replies:** 5\
**Last updated:** [June 26, 2023, 5:18am UTC](https://forum.lottiefiles.com/t/unable-to-access-workspace-infinite-loading/4426 "2023-06-26T05:18:00Z")

</div>

Hi, I’m Korean so I’m not fluent in English, so please understand me. When I try to access most of the sessions, including the dashboard/public animation exrta… it takes infinite loading and there is nothing to use in l…

---

## [Unable to Access Update 3.3.6](https://forum.lottiefiles.com/t/unable-to-access-update-3-3-6/4391)

<div class="topic-metadata">

**Author:** [@alex1](https://forum.lottiefiles.com/u/alex1)\
**Replies:** 1\
**Last updated:** [June 7, 2023, 2:36am UTC](https://forum.lottiefiles.com/t/unable-to-access-update-3-3-6/4391 "2023-06-07T02:36:19Z")

</div>

I am trying to use the AfterEffects Lottie extension like I have in the past but when I open the window in AE the popup “Update Available” won’t let me go any further. After clicking on “Download” my browser window opens…

[Next page](https://forum.lottiefiles.com/c/lottiefiles-web/12.md?page=1)